complaint·April 2, 2026

Pest control company is scheduled for monthly visits to observe and treat common areas like the dining hall, kitchen areas and activities room. S3 stated pest control sprays the common areas in the evenings, less foot traffic in common areas at night. Five (5) rooms treated for pest during the daytime hours when residents are awake. Five of eight residents stated they have not observed any pests like roaches and vermin in their rooms or the common areas as of late. Three of eight residents interviewed stated the observing the pest control technician performing their duties. Based on interviews, record review and observations, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Regarding the allegation: Staff do not ensure facility is clean. It is alleged that the staff are not keeping the facility clean and that staff are not ensuring residents have clean clothes. Five of five staff deny this allegation, staff stated the residents are being assisted with their laundry services, laundry staff assist residents sort, wash, dry and fold their clothes. Some residents do own laundry; some residents have family who take laundry home. Staff also stated they will assist residents to hang the laundry in residents’ closet. Six of eight residents stated the staff assists with keeping their rooms clean, housekeeping is performed three times per week, rooms are swept, mopped and trash is removed. Laundry schedule days are assigned to residents upon move-in. Staff stated residents’ laundry is cleaned regularly and sometime extra washing is done as needed. Based on interviews and observations, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. An exit interview was conducted, and a copy of this licensing complaint report was provided to Lisa Pham, Director of Operations.