Complaint·April 30, 2026

The investigation reveals the following: Regarding "Staff do not accord privacy to residents in care," it is alleged that facility staff listen in on R1's conversations with visitors. According to the Administrator, all residents have the option to visit with their families and friends in their rooms, the common area, or the backyard. 4 out of 4 staff denied listening in on the residents' conversations. They also stated that they have the option to go to their rooms during family visits. R1 refused to talk and wanted to sleep. R3 through R6 stated that they like living at the facility and have always been afforded privacy during family or friends’ visits. Due to R2’s diagnosis, LPA could not use their interview. LPA notices there are cameras in common areas, but they do not have audio to listen to the residents' conversations. Based on LPA's interviews, the investigation revealed that, although the allegation may have occurred or be valid, there is not a preponderance of evidence to prove that the alleged violation did or did not occur; the allegation is UNSUBSTANTIATED. An exit interview was conducted with Amanda Palomino, and a copy of this record was provided.