complaint·February 18, 2022

On 02/18/22, Licensing Program Analyst (LPA) L. Salazar arrived at the facility unannounced to deliver findings on the above complaint allegations. LPA was greeted by front desk staff, stated the purpose of the visit, and was allowed entry into the facility. COVID precautionary measures were taken prior to LPA entering the facility. During the investigation, LPA reviewed pest control records, medication records, staffing schedules, facility procedures and conducted interviews with staff, residents, and Executive Director. Based on the information received, the Department has found that the complaint was unfounded, meaning that the allegations are false, and/or is without reasonable basis. No deficiencies cited on today's visit.