Incident investigation·November 30, 2023

On 11/30/23 at 10:31 a.m. Licensing Program Analyst (LPA) B. Miranda entered the facility unannounced to conduct a case management visit regarding an incident report the Department received on 11/27/23. The incident report stated on 11/17/23 the facility received a 7-day shut off notice from PG&E. LPA introduced herself and explained the reason for the visit. LPA met with Executive Director Kelly Reynolds (ED). LPA conducted a walk around tour of the facility and verified there was no immediate danger. LPA observed the 7-day notice which had the statement date of 11/17/23 with a due date of 11/29/23. Facility made payment for the full outstanding amount on 11/28/23. LPA collected the following documents from the visit: Copy of 7-day PG&E notice, and copy of online payment. LPA asked RCD to provide a statement explaining action taken to prevent the facility from receiving shut off notices, and a statement explaining how this incident reoccurred. LPA explained if the incident report is not correct to send a revised incident report. Statements are due by 12:00 p.m. on 12/1/23. At this time no citations or civil penalties were issued, citations and civil penalties may be issued at a later date. Exit interview was conducted and a copy of this report LIC809 was provided to ED Kelly Reynolds.