complaint·June 16, 2021

Complaint alleges that the licensee failed to ensure facility is safe sanitary and in good repair. LPA reviewed records, interviewed residents and staff and conducted a facility tour of the 1 st floor on May 10, 2021 at approximately 02:00 PM. LPA observed the facility to be clean, safe, sanitary and in good repair on May 10, 2021. LPA reviewed previous Special Incident Reports regarding the complainant’s allegation and found that there was an incident that occurred on April 08, 2018 and reported to California Department of Social Services on April 11, 2018. During this review, it was noted that a resident slipped on a wet floor and that the “Caution-Wet Sign” was not displayed. Executive Director suspended the staff member and retrained the staff member on mopping procedures. LPA made two attempts to contact the resident that slipped but was unsuccessful. Based on interviews and record reviews LPA was able to verify hat the prior incident had been addressed and appropriately reported but was unable to identify that any additional incidents of this nature have occurred since. As it relates to this allegation, there is insufficient information to prove or disprove the allegation. Based on the interviews that were conducted and the documents/evidence reviewed, the allegations of, residents not being treated with dignity and respect and licensee failing to ensure facility is safe, sanitary and in good repair is Unsubstantiated meaning that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. Therefore, the allegations are Unsubstantiated. Based upon statements made, the picture reviewed and analyzed, the preponderance of evidence standard has been met regarding the resident garage being blocked by van preventing residents from being able to exit with their cars. Therefore, the above allegation is found to be SUBSTANTIATED. The following deficiencies were observed (see LIC 9099D) and cited from the California Code of Regulations, Title 22, Division 6 of California Regulation. Failure to correct the deficiency and/or repeat deficiencies within a 12-month period may result in civil penalties. Exit interview conducted and appeal of rights provided.