complaint·July 28, 2022

The investigation revealed requestor was sending request to medication room. Once BOD obtained copy of signed legal document then obtained copy of all medical records to send to requestor. Documents compiled approximately half a ream of paper. BOD proceeded to get help from staff to send documents via email to requestor. Staff was unable to find T1 on any email to return documents and called T-Scan and spoke with T2 who informed to send to her email. On 6/15/2022 documents were sent in 3 different parts to minimize the size. Unbeknownst to staff the email was returned as decline/undelivered email. BOA tried sending to email address in different forms but still undeliverable. On 6/29/2022 BOA called T2 and could only leave a voicemail with issue of request. On 6/30/2022 BOA spoke with T3 at T-Scan who informed if a large document size is being sent it would be undelivered. BOA requested to send overnight via fed ex and requestor agreed. LPA’s investigation revealed facility was not intentionally withholding records and delay was due to lapse of communication. BOA provided records when T-Scan provided clear means to provide the records. Although the allegations above may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated