complaint·August 10, 2021

Complaint alleges that Staff installed inappropriate alarm on resident's door. Based on observation and interviews during a virtual tour conducted on April 14, 2021, LPA verified the volume of the door alarm outside of R1s room. During interviews with witnesses learned that it was disclosed that the alarm was a volume that might cause the resident not to come out of the room. Facility was made aware of this and rectified the issue right away by turning down the alarm to a level that staff members can hear without causing stress to residents. In addition, LPA verified that a camera in a common hallway which is not directed towards or is inside the resident’s room and does not infringe on the Personal Rights of the residents in care. LPA observed that the camera that was in the hallway pointed at the wall across from where the camera was situated and where no resident room was located. Camera was also inaccessible on a mobile device reflecting no audio and was only accessible on a computer inside a room close to the Administrators office. A finding that the complaint allegation Staff installing inappropriate alarm on resident's door will be unsubstantiated meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Report continued on LIC 9099A This agency has investigated the allegation of Resident’s responsible party not being notified of resident’s room modifications. We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. No citations issued this visit.