complaint·April 5, 2022

LPA learned that the facility tries to retrieve residents from the floor in a timely manner and as quickly as possible. During these falls, LPA learned that minor injuries were disclosed to appropriate parties but was not reported to Community Care Licensing Division (See LIC 809). Complaint alleges that Unqualified staff provides care to residents. Based on observations of facility training records LPA learned that the facility does onboard training of staff members. LPA confirmed via a review of the LIC 500 and a review of current training records that a newly hired Medication Technician that was hired in late 2021 and is currently going through the on boarding training hours at the facility. During the tours and observations of the facility dated on February 24, 2022, March 02, 2022 and April 5, 2022, LPA observed sufficient staff members at the facility. LPA also observed the facility to be clean and exits free from obstruction. During the tour on April 5, 2022, LPA tested the call light in R1's room, and found that staff responded within an appropriate time frame. Complaint alleges that staff are not providing resident's with adequate laundry service and are not meeting resident’s hygiene needs. LPA interviewed identified staff members, various outside parties, Resident #1 (R1) and Resident #2 (R2). Based on the interviews that were conducted and the information received, there was inconsistent information and no concerns with laundry or resident’s hygienic needs. A finding that the complaint allegations of, Resident's fall multiple times while in care, Resident's sustained minor injuries while in care, Unqualified staff providing care to resident's, staff are not providing resident's with adequate laundry service and are not meeting resident’s hygiene needs are unsubstantiated meaning that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview was conducted and a copy of this was report was signed and given to the Staff Member, Momo Dua.