complaint·October 3, 2022

Complaint alleges lack of cleanliness of the facility. LPA toured the facility on June 22, 2022, July 7, 2022, September 12, 2022 and September 27, 2022 and found that on all those tours of the facility, facility was found to be clean and at a comfortable temperature. During the initial tour on June 22, 2022, LPA did observe a stain on R1’s carpet that was in the process of being cleaned. However, during subsequent tours conducted on said dates, LPA did not observe the same stain on R1’s floor during subsequent tours of the facility as the carpet was observed to be cleaned. Based on interviews with witnesses, LPA learned that there are no concerns with the physical plant itself. Complaint alleges lack of staffing. LPA toured the facility on June 22, 2022, July 7, 2022, September 12, 2022 and September 27, 2022 and found that on all those tours of the facility, the facility was observed to be staffed. During interviews with staff, residents and witnesses, LPA received inconsistent statements regarding the staffing allegation. LPA reviewed the call bell log and could not find any evidence to suggest that the facility was understaffed. In addition, during a review of the facility records, LPA could not prove or disprove that the facility lacked staffing. A finding that the complaint allegations of, Resident fell resulting in injuries to the face, lack of cleanliness of the facility and lack of staffing are unsubstantiated meaning that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview was conducted and a copy of this was report was signed and emailed to the Executive Director due to printing issues.