complaint·April 16, 2026

Continued from LIC9099 R1’s facility pendant call logs for 02/21/2026 through 02/23/2026 were requested. Review R1’s pendant log for 02/21/2026 and 02/22/2026 showed evidence of late response times. The following was observed: · On 02/21/2026, R1’s pendant was pressed at 4:07AM and was not cleared until 5:00AM. Log reported that 52 minutes had lapsed. · On 02/22/2026, R1’s pendant was pressed at 12:30AM and was not cleared until 7:35AM. Log reported that 424 minutes had lapsed. · On 02/22/2026, R1’s pendant was pressed at 7:57AM and was not cleared until 8:57AM. Log reported that 60 minutes had lapsed. · On 02/22/2026, R1’s pendant was pressed at 7:54PM and was not cleared until 8:42PM. Log reported that 48 minutes had lapsed. Based on record review and observations made, this allegation is Substantiated . A finding that the complaint allegation is Substantiated means that the allegation is valid because the preponderance of the evidence standard has been met. Deficiencies are cited from the California Code of Regulations (CCRs), and/or the Health and Safety Code. Failure to correct the cited deficiencies, on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment. Exit interview conducted. Copy of report, LIC9099D (Deficiency Page), Plan of Corrections, and Appeal Rights discussed and provided to Administrator. Signature on form confirms receipt of documents.