complaint·April 15, 2026

Continued from LIC9099 LPA conducted interviews. Interview with Resident 1 (R1) stated that they had a conversation with S1. Per R1, the conversation was about their cultural heritage and was in a joking manner. In the interview, R1 stated that they were from Germany and that S1 asked them questions about what they ate and drank in Germany for breakfast. R1 stated that they answered that Germans eat “Schwarzbrot” or “dark bread” and that they did not know what Germans drank for breakfast. S1 then responded, “Yews,” in a joking manner. R1 stated that you had to listen hard to know if it was the drink “juice” or the race of people. R1 stated that they joked back with S1 and that they did not feel offended or disrespected by S1’s comments. R1 further stated that S1 apologized to them and they told S1 that there was no reason to apologize. Interview conducted with Staff Member 1 (S1) stated that they spoke with R1 a lot. Per interview, they had a conversation with R1 about their cultures and they told R1 some jokes they had heard on Youtube. S1 stated that they heard later that their conversation had been reported and they were instructed to apologize to R1. Per S1, when they went to apologize, R1 was surprised and told them to forget about it and that it was nothing. Based on interviews conducted, this allegation is Substantiated. A finding that the complaint allegation is Substantiated means that the allegation is valid because the preponderance of the evidence standard has been met. Deficiencies are cited from the California Code of Regulations (CCRs), and/or the Health and Safety Code. Failure to correct the cited deficiencies, on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment. Exit interview conducted. Copy of report, LIC9099D (Deficiency Page), Plan of Corrections, and Appeal Rights discussed and provided to Administrator. Signature on form confirms receipt of documents.