Complaint·June 9, 2026

At approximately 8:55AM, Licensing Program Analyst arrived unannounced at the facility met with Administrator, Justine Herrera. The purpose of the visit was to close a complaint investigation regarding the above allegations. Complaint investigation was opened in error under the wrong facility number, as the resident indicated in the complaint report does not reside at this facility address. Based on record review and observations made, these allegations are Unfounded. A finding of Unfounded means that the allegation is false, could not have happened, and/or is without a reasonable basis. Exit interview conducted. Copy of report discussed and provided to Administrator. Signature on form confirms receipt of documents.