Office review·March 27, 2024

An Office meeting was conducted today in the Santa Rosa Regional Office. The following individuals were present in the meeting: Regional Manager, Carla Nuti-Martinez, Licensing Program Manager, Victoria Bertozzi, Licensing Program Analyst, Caitlynn Felias, Licensee, Mark Bello, and Administrator, Jolly Carungcong. The purpose of the office meeting was to hold an Informal meeting to address areas of concern identified by the Department. The following areas were discussed during the meeting today: We amended Complaint 21-AS-20230417124321 which also has a 2 nd level appeal under review. We delivered findings for Complaint 21-AS-20231017092122, issued citations, and noticed the facility that additional civil penalty may be assessed based on Health and Safety Code 1569.49(e) or (f), or 1548(e) or (f), 1568.0822(e) or (f). We cited the facility for Administrator Qualifications and Duties related to concerns around: Incidental, Medical, and Dental Care Staff Training Facility 911 policies and procedures Facility documentation policies and procedures Resident Care Plans Visitation Eviction Procedures Copies of Regulation 87464 Basic Services, 87411 Personnel Requirements – General, 87468.2 Additional Personal Rights of Residents in Privately Operated Facilities, 87633 Hospice Care of Terminally Ill Residents, and 87224 Eviction Procedures were provided. Deficiencies are cited from the California Code of Regulations (CCRs), and/or the Health and Safety Code. Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment. Continued on LIC809C Continued from LIC809 The Department discussed the Technical Support Program (TSP) should the facility be open to having TSP work with them on concerns listed above. Exit interview conducted. Plan of Corrections reviewed and developed with Licensee and Administrator. Copy of report, LIC809-D, and Appeal Rights discussed and provided to Licensee and Administrator. Signature on form confirms receipt of documents.