Follow-up·May 9, 2025

On 05/09/2025, Licensing Program Analyst (LPA) Felias met with Executive Director, Frank Nola, and Administrator, Jolly Carungcong for a Case Management visit to follow up on substantiated complaint allegations; Complaint Number 21-AS-20231017092122. On March 27, 2024, the Department concluded an investigation which alleged that Staff neglect/lack of supervision resulted in a resident sustaining a serious injury and staff did not assist residents in a timely manner. The Licensee was cited for violating California Code of Regulations (CCR) Title 22, § 87468.2(a)(4) Additional Personal Rights of Residents in Privately Operated Facilities and California Code of Regulations (CCR) Title 22, § 87411(a) Personnel Requirements – General. At the time of the complaint visit on March 27, 2024, an immediate civil penalty of $500.00 was issued and the Licensee was informed that an additional civil penalty might be assessed based on Health and Safety Code §1569.49. The Department has concluded an analysis and has determined that a civil penalty is warranted for serious bodily injury. Per Welfare and Institutions Code §15610.67 defines serious bodily injury as "an injury involving extreme physical pain, substantial risk of death, or protracted loss or impairment of a function of a bodily member, organ, or of mental faculty, or requiring medical intervention, including but not limited to, hospitalization, surgery, or physical rehabilitation." This is evidenced by the facility not providing care, supervision, and timely medical treatment that resulted in multiple falls, hospitalization, surgery, left hip fracture, and a right hip fracture. Today, 05/09/2025, the Department is issuing a civil penalty per Health and Safety Code § 1569.49 for a violation that the Department constitutes as serious bodily injury in the amount of $10,000.00. However, since an immediate civil penalty of $500.00 was previously issued on March 27, 2024, the amount of the civil penalty issued today will be $9,500.00. Exit interview conducted. A copy of the report issued. Appeal rights provided. Signature on this report acknowledges receipt of the appeal rights found on page two of LIC 421D.