complaint·October 26, 2023

Documents obtained from facility records also indicate S1 does provide daily care needs to R1 of their individualized service plan. LPA’s interview with R1 did not reveal additional information regarding needs not being met. Complainant alleges staff yelled at resident, although complainant states they did not witness this event. Per reporting party (RP) R1 stated S1 made a derogatory comment in a “public setting”. R1 did not specify if it was staff members or residents. RP stated they believe S1 yelled at R1 when making that comment. LPA interviewed 3 residents who have stated all care staff have treated them very well and have no complaints. Interview with Administrator on 8/15/2023 revealed S1 has never had any issues with residents or have had any write ups. During this investigation there has been no evidence found indicating S1 has yelled at a resident in care. Complainant alleges staff made inappropriate comments to resident . RP alleges S1 made a comment to R1 in a public setting indicating they have an incontinence problem. RP also indicated in mid-June 2023, R1 was having digestion issues and had accidents with stool. Interviews with Administrator and S1 revealed the conversation took place in the private living space of R1 and was a miscommunication regarding accidents. Interview with R1 revealed there were comments made about incontinence issues in the apartment and none since. Interview conducted on 10/16/2023 with outside party revealed no concerns regarding facility staff. Based on LPAs observations, record review, and confidential interviews (8/15/2023 & 9/7/2023) with staff, residents in care, and information received from administrator which was consistent but conflicting with what reporting party states, LPA was unable to either prove or disprove the above allegations. Therefore, this allegation is Unsubstantiated . Although the allegations above may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are unsubstantiated .