complaint·August 21, 2024

Continued from LIC9099 Facility received discontinue orders for R1’s compression devices on 05/06/2024 and 05/08/2024. Per document review, Facility stopped providing service for the compression socks once the doctor discontinued their use. During the investigation, Complainant also stated that R1 received orders for wound care to be done by Home Health and that R1 and their Responsible Party were being charged for the service. This concern was substantiated on 08/08/2024 in Complaint Investigation: 21-AS-20240424094747. Per discussion with Regional Executive Director, these charges since have been removed from R1’s bill. This allegation is Unsubstantiated . There is an allegation that “Staff is not following doctor’s orders for resident’s wound care.” Complainant stated that wound care was ordered for the resident for wound care to be provided at Cogir by a home health agency. Complaint alleged that facility was not allowing home health in the building and instead provided the wound care themselves. Again, this concern was substantiated on 08/08/2024 in Complaint Investigation: 21-AS-20240424094747. Per discussion with Regional Executive Director, these charges since have been removed from R1’s bill. Per investigation, facility did not deny entry to the home health agency. This allegation is Unsubstantiated . A finding that the complaint allegation is Unsubstantiated means that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. No Deficiencies Cited during visit. Exit interview conducted. Copy of report and Confidential Names (LIC811) discussed and provided to Regional Executive Director. Signature on form confirms receipt of documents.