complaint·March 14, 2025

Continued from LIC9099 residents' calls were still showing up on the facility's monitors if a resident's pull cord or resident pendant was used. Executive Director stated that issue was that the system was not allowing new pendants to be programmed and therefore current residents that required a replacement pendant were unable to receive one. Facility contacted their Call System company, Lifeline Senior Living, to have a systems technician conduct a repair. Per Executive Director, as of Monday, 03/10/2025, the facility's call system has been updated, all pull cords and resident pendants have been checked to ensure they are fully functioning/operable. Executive Director stated that when the system was malfunctioning, care staff were doing increased checks on residents. LPA conducted staff interviews. 4 of 5 interviews conducted stated that resident pull cords have not been working as expected and that sometimes they do not receive the calls on their pagers. Interviews conducted revealed that they have been told it's a problem with the system and that management has been working on getting it resolved. Review of facility documents showed that Lifeline Senior Living provided a quote of repairs to the facility on 03/04/2025. Based on interviews conducted and document review, this allegation is Substantiated . A finding that the Complaint allegation is Substantiated means that the allegation is valid because the preponderance of the evidence standard has been met. Deficiencies are cited from the California Code of Regulations (CCRs), and/or the Health and Safety Code. Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment. Exit interview conducted. Copy of report, LIC9099D (Deficiency Page), Plan of Corrections, and Appeal Rights discussed and provided to Executive Director. Signature on form confirms receipt of documents.