Complaint·January 15, 2026

Continued from LIC9099 facility pendant call system was operable and that facility staff had functioning walkie talkies. LPA also observed that all public restrooms had hand soap available, and facility laundry rooms had a supply of laundry detergent available for use. Interview conducted with Executive Director stated that soap is ordered through HD Supply and is automatically ordered on a monthly cycle. Facility provided invoices for October, November, and December 2025 showing proof of ordered soap. Based on record review, interviews conducted, and observations made, this allegation is Unsubstantiated . A finding that a complaint allegation is Unsubstantiated means that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. Exit interview conducted. Copy of report discussed and provided to Executive Director/Administrator. Signature on form confirms receipt of documents.