Office review·May 13, 2026

On 05/13/2026, a Non-Compliance meeting was conducted at the Santa Rosa Regional Office. The following individuals were present in the meeting: Regional Manager (RM), Harpreet Humpal, Licensing Program Manager (LPM), Victoria Bertozzi, Licensing Program Analyst (LPA), Caitlynn Felias, Executive Director, Maria Cortes, Health Services Director, Navneet Kaur, and Vice President of Clinical Services, Jenny Long. The purpose of today’s meeting was to address areas of concerns identified by the Department and to open a new complaint investigation. On 04/21/2025, an Informal Office meeting was held to address the facility's recurrent issues with medication administration. The following areas were discussed during today's meeting: Substantiated Complaint Investigations: Complaint 21-AS-20251210165426 and Complaint 21-AS-20251015120938 Observation of a resident When to call 911/Emergency Services Centrally Stored Medications/Record Keeping Medication Administration On 01/15/2026, under Complaint 21-AS-20251210165426, the facility was issued a $500.00 civil penalty for a violation of Regulation 87466, Observation of a Resident. **Licensee has been informed that the issuance of an additional civil penalty is under review. Additional civil penalty may be assessed based on a violation that the Department determines constitutes physical abuse, as defined in Section 15610.63 of the Welfare and Institutions Code, or resulted in serious bodily injury, as defined in Section 15610.67 of the Welfare and Institutions Code, to a resident.** Continued on LIC809C Continued from LIC809 Facility's Non Compliance Plan will be in place for 2 years with an end date of May 2028. The Department discussed having the Technical Support Program (TSP) work with Licensee on the addressed concerns. The Department also opened a Complaint Investigation ( Complaint Number: 21-AS-20260511105146 ) during today's office meeting. Licensee was informed that this new complaint investigation involved concerns with medication administration. No Deficiencies Cited. Exit interview conducted. Copy of report discussed and provided to Executive Director. Signature on form confirms receipt of documents.