complaint·March 1, 2023

***AMENDED - Licensing Program Analyst (LPA) Cuadra arrived unannounced to conduct an investigation regarding the above allegation and met with Administrator Ric Pielstick. During the investigation, LPA reviewed/obtained records, made observations and conducted interviews. It is alleged that Staff are not preventing resident's television from interfering with another resident's sleep. Resident (R1) lives in an adjoining apartment to resident (R2) and resident (R3) who share an apartment together. R1 claims that the television volume increased when R3 recently started residing with R2. LPA reviewed Appendix C (Statement of residents personal rights) of the facility house rules which state in part “ We request that all residents monitor the volume of their televisions…” Interviews with staff (S1 & S2) found that they had been asked to check the television sound level by complaint of R1. R2 stated to staff they would turn down their TV, but failed to do so. S3 stated that they observed the sound level of the television to be elevated when R1 complained to S3. Based on LPA’s review of documentation, observations and interviews which were conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. The following deficiency was cited on the attached LIC 9099-D from the California Code of Regulations, Title 22, Division 6 of California Regulation. Failure to correct the deficiency and/or repeat deficiencies within a 12 month period may result in civil penalties. Exit interview conducted and appeal of rights provided.