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Inspection visit

complaint

OAKMONT OF NOVATOLicense 2168040221 citation on this visit
1 citation recorded

Inspector’s narrative

What the inspector wrote

Licensing Program Analyst Leibert arrived unannounced for the purpose of delivering findings on this complaint. LPA met with Marketing Director and discussed the allegations. During the course of this investigation, this Department has interviewed witnesses and staff, reviewed and obtained documents, and made site visits to the facility. The following determinations are made: Personal belongings of R1, including glasses and hearing aides, were lost, stolen or misplaced while R1 was in care; Although the Licensee did not follow the required investigative and documentation requirements, it remains unknown how the belongings were removed from R1's possession; Statements made by current and former staff, as well as care note entries for R1, illustrate that when R1's spouse was not present at the facility, R1 often refused bathing and changing attempts by staff and could become agitated and aggressive; Facility care notes are kept for 30 days and not all notes were available for review. Although the allegations may be true, based on the statements and documents reviewed, there is not a preponderance of evidence to prove the allegations are or, are not, valid. Therefore, the allegations are UNSUBSTANTIATED. No citations issued. Report left.

Citations

3 citations recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 1569.652(c)Type A

    1569.652 (c). A refund of any fees paid in advance covering the time after the resident’s personal property has been removed from the facility shall be issuedto the individual, individuals, or entity contractually responsible for the fees or, if the deceased, resident paid the fees, to the resident’s estate, within 15 days after the personal property is removed. ***Based on statements/documents this requirement not met as evidenced by:R1’srefund was due 15 days after 2/25/2023 but was not made until on or about 4/20/2 **This posed an immediate violation of R1’s personal rights.

  • 87208(a)Type B

    87208(a) Plan of Operation. Each facility shall have... a current, written .. plan of operation. The plan.. shall be on file in the facility and shall be submitted to the licensing agency with the license application. Any significant changes in the plan of operation which would affect the services to residents shall be submitted to the licensing agency for approval…***Based on statements and documents, this requirement not met as evidenced by: Facility did not follow Facility’s Loss policies in response to R1’s missing glasses and hearing aids. This posed a potential risk to personal rights of R1.

  • 87218(a)(1)Type B

    87218(a)(1) Theft and Loss. The initial personal property inventory shall be completed by the licensee, and the resident, or the resident’s representative. *** Based upon statements and file research, this requirement has not been met as evidenced by: On or about April 06, 2023, facility staff were unable to produce the inventory for R1’s personal property. This posed a potential risk to the personal rights of R1.

FAQ · About this visit

Common questions about this visit

What happened during the June 1, 2023 inspection of OAKMONT OF NOVATO?

This was a complaint inspection of OAKMONT OF NOVATO on June 1, 2023. 1 citation were issued: 1 Type A (serious).

Were any citations issued to OAKMONT OF NOVATO on June 1, 2023?

Yes, 1 citation was issued (1 Type A, 0 Type B). The first citation was for: "1569.652 (c). A refund of any fees paid in advance covering the time after the resident’s personal property has been rem..."

What type of inspection was this?

This was a complaint inspection. Complaint inspections are triggered when someone reports a concern about the facility to CCLD.

SourceView on CCLDView original report

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Data from CCLD public records. Last updated . If you believe any information is inaccurate, report it here.