complaint·October 21, 2025

Continued from LIC9099... Although it is unclear if there is a lack of verbal communication between pertinent parties, the facility have been sending account statement letters dated 7/18/25, 8/6/25 and 9/8/25, which it was confirmed with R1’s responsible party that such statement letters were received, but when they attempted to discuss with the facility staff the details of the statements there was no answer received from the facility leading to confusion. During today’s visit the facility provided LPA with detailed payment ledger dated 10/21/25, the report generated by the facility specifies the following: balance dated 7/22/25 in the amount of $11,907.35, then 40% of community fee and assessment fee of $500 was waived resulting in community fee credit moved to deposit ledger in the amount of ($3,200), which applied to community fee deposit to charges due resulted in the amount of $8,707.35. Amounts detailed are in compliance with R1’s admission agreement regarding the length of stay and determining the amount of the refund as follow: “If you leave Oakmont during the third (3rd) month, you will receive a refund of 40% of the community fee (minus the $500 for the assessment ) ” . A finding that the complaint allegation of facility did not provide responsible party with a refund is unsubstantiated meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.