complaint·April 30, 2026

Continued from LIC9099 Interview conducted with Licensee stated that R1 goes to a center multiple times a week and that it’s unknown how R1 got bed bugs. Per Licensee, once it was discovered that bed bugs were in R1’s room, they replaced R1’s mattress, bedframe, and boxspring and contacted a pest control company to help with treatment. Per Licensee, the company has visited the home and treated R1’s room three times. Currently R1 has been changing their clothes every day when they return home from the center. Licensee also stated that they know that the bed bugs have not spread to other areas of the facility because they change the bedding daily and launder and dry all the linens on high heat. Licensee also stated that they had a conversation with R1’s guardian about what to do about the bed bugs and brought up the possibility of eviction but did not issue R1 an eviction notice. It was observed that a formal eviction notice has not been issued for R1. Interview with Staff Member 1 (S1) stated that they believe that the bed bugs could have come from the center R1 attends every day. Per S1, R1’s room has been treated for bed bugs at least three times with chemical steam treatment and that R1’s furniture was replaced. S1 stated that they know bed bugs haven’t spread to other parts of the facility because they change all the residents’ bedding, wash and dry all the linens on high heat, and they haven’t observed any evidence of bed bugs on the linens or bed bug bites on the residents. Review of facility documents showed that the facility has had R1’s room treated on 11/20/2025, 01/30/2026, and 03/26/2026. Review of documentation for 03/26/2026 visit indicated that the pest control company would conduct a follow up visit/service. Based on document review, interviews conducted, and observations made, this allegation is Unsubstantiated . A finding that the complaint allegation is Unsubstantiated means that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. No Deficiencies Cited during visit. Exit interview conducted. Copy of report discussed and provided to Licensee. Signature on form confirms receipt of documents.