Incident investigation·May 6, 2025

Licensing Program Analyst (LPA) Loera arrived unannounced to conduct a Case Management - Incident visit and met with Memory Care Director, Sean Bannister. The purpose of the visit was to follow up on self reported incident that was submitted to Community Care Licensing (CCL). CCL received an incident report on 04/07/2025, followed by an SOC341 on 04/28/2025. Report stated that on 04/02/2025 resident (R1) had described an incident to an individual (I1) of an event from "the day before yesterday" during which a new male caregiver was abrasive with R1. R1 told I1 that their arms had been yanked and that the caregiver had placed the blankets over their head before leaving and slamming the door. The caregiver had reportedly "gotten in her face" and said "don't speak to me that way." I1 said that R1 cursed at him and then the caregiver left, slamming the door. LPA conducted interviews and gathered documents. No deficiencies cited. Exit interview conducted with Memory Care Director. Copy of report and LIC811 (confidential names) was provided.