complaint·November 4, 2025

On 11/04/2025, Licensing Program Analyst (LPA) Loera conducted an unannounced visit for the purpose of delivering complaint findings regarding the above allegations. LPA arrived and met with Executive Director, Jose Acumabig. During the investigation, LPA conducted interviews, reviewed documents and made observations. Compliant alleges, staff are not ensuring that facility is maintained in a sanitary condition and staff are not ensuring that resident's hygiene needs are being met while in care. Based upon LPAs observations, LPA conducted a walk through of facility, including two elevators, common areas, chairs and four floors, including memory care that is located on floor one and two. LPA did not observe any feces or foul odors that would indicate the facility is not in sanitary condition and resident's hygiene needs are not being met. Facility was found to be clean and odor free as well as resident rooms. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.