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Inspection visit

complaint

BLUFFS AT HAMILTON HILL, THELicense 2168040661 citation on this visit
1 citation recorded

Inspector’s narrative

What the inspector wrote

On 12/30/2025, Licensing Program Analyst (LPA) Loera conducted an unannounced visit for the purpose of delivering complaint findings regarding the above allegation. LPA arrived and met with Executive Director, Melon Rivera. During the investigation, LPA reviewed documents and made observations. Reporting Party (RP) stated on Friday 12/19/2025, resident (R1) had to wait over 2.5 hours for help to get out of bed. Document review of conversation show that a staff went to assist R1 within 12 minutes but left to grab another staff to assist and came back claiming no one was there to help and left again forgetting R1. Another staff member came to assist R1 at 6:46am. Document review of R1s alarm response report shows on 12/19/2025, R1 pressed their pendant at 3:55am and did not receive assistance out of bed until 6:46am, 2 hours and 50 minutes total. RP stated on Sunday morning 12/21/2025, resident (R2) pulled their room cord for assisance and didn't receive assistance. Document review of R2s alarm response report shows on the 12/21/2025 at 6:05am, R2 called for assistance and didn't receive help until 7:05am, a total of one hour. Based on LPAs observations and interviews which were conducted and record review(s), the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. California Code of Regulations, Division 6, Chapter1 is being cited on the attached LIC 9099D. Appeal rights given. *civil penatly in the amount of $250 is being assessed for a repeat violation in a 12 month period*

Citations

1 citation recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 1569.269(a)(6)Type B

    §1569.269 Enumerated rights... (a)Residents...shall have all of the following rights:(6) To care, supervision, and services that meet their individual needs...delivered by staff that are sufficient in numbers, qualifications, and competency to meet their needs........ ....This requirement was not met by licensee as evidenced by: Based on LPA record review of facility's pendant call button system log, R1s bell response time was 2 hours and 50 minutes and R2s bell response time was one hour, which poses a potentional risk to the health and safety of residents in care.

FAQ · About this visit

Common questions about this visit

What happened during the December 30, 2025 inspection of BLUFFS AT HAMILTON HILL, THE?

This was a complaint inspection of BLUFFS AT HAMILTON HILL, THE on December 30, 2025. 1 citation were issued: 1 Type B.

Were any citations issued to BLUFFS AT HAMILTON HILL, THE on December 30, 2025?

Yes, 1 citation was issued (0 Type A, 1 Type B). The first citation was for: "§1569.269 Enumerated rights... (a)Residents...shall have all of the following rights:(6) To care, supervision, and servi..."

What type of inspection was this?

This was a complaint inspection. Complaint inspections are triggered when someone reports a concern about the facility to CCLD.

SourceView on CCLDView original report

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Data from CCLD public records. Last updated . If you believe any information is inaccurate, report it here.