complaint·February 24, 2026

Continued from 9099... S1 has ever jerked them by the wrist, R2 reports that is something they do not remember.. During investigation, LPA interviewed five [5] out of seven [7] staff. None of the staff interviewed report having witnessed S1 be rough or yell at residents. None of the staff interviewed reported receiving reports from residents of S1 yelling or being rough with them. During investigation, LPA interviewed five [5] witnesses. All witnesses report being present at the facility at least one time per week, with one witness reporting as much as every other day. Four [4] out of five [5] witnesses report never having observed S1 or any staff yell or be rough with any residents, including their loved one. One [1] witness (W1) reports that it was reported to them that a staff person did yell at a resident, but W1 told LPA that the resident did not give the name of the specific staff person, no name was reported to W1. So, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.