complaint·January 27, 2023

At approximately 11:15AM, Licensing Program Analyst (LPA) Chris Arnhold arrived at this facility unannounced to deliver findings for the investigation into the above allegation. LPA met with Executive Director Jeanette Kinney. Based on records reviewed and interviews conducted, Executive Director did not provide responses in writing the the resident council. The responses were given verbally at a town hall meeting. LPA did not find a calendar that showed when town hall meetings were scheduled. LPA reviewed facility policy in regards to resident council and found it does not address how the facility will respond to the resident council. Based on the Departments investigation, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. Deficiencies are cited from the California Code of Regulations (CCRs), and/or the Health and Safety Code. Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment. This report was reviewed with Jeanette Kinney and Appeal rights were given.