complaint·April 30, 2024

Based on records reviewed and interviews conducted, facility has a contract with Terminix to provide ongoing pest prevention. LPA reviewed monthly service statements and did not observe any reports of concern. LPA toured the building and grounds and did not observe evidence of pests. LPA did not find evidence to support the allegation that staff are not keeping the facility free from pests. LPA reviewed facilities emergency disaster plan and emergency drill records. Facility conducts drills monthly and has a current emergency disaster plan. LPA did not find evidence to support the allegation that staff are not prepared for an emergency disaster. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.