complaint·May 10, 2024

At approximately 9:15AM, Licensing Program Analyst (LPA) Chris Arnhold arrived at this facility unannounced, to conduct an investigation into the above allegation. LPA met with Business Office Manager Sonia Sandoval, interviewed staff and reviewed records. Based on records reviewed and interviews with staff, LPA was not able to find evidence that staff are not providing adequate care and supervision. LPA reviewed resident records and found all care plans were current. Shower sheets are completed at each bathing to address any skin conditions, which are then reported for furthing assessment. LPA reviewed resident call logs from January through present and did not observe long delays in staff response. Residents interviewed all indicated they were happy with the care received. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.