complaint·March 24, 2022

At approximately 8:30AM, Licensing Program Analyst (LPA) Chris Arnhold arrived at this facility unannounced to deliver findings for the above allegation. LPA met with Administrator Victoria Reyes. Based on interviews conducted and observation, the allegation that facility staff does not answer the phone is unsubstantiated. During LPA's visit on 02/11/2022, LPA observed facility staff answer the phone on several occasions. Administrator explained to LPA that there are times a resident may be on the phone and does not understand what the call waiting beep means, and the call would not be answered. There are other times staff may be assisting a resident and unable to answer. Administrator told LPA they answer the phone as often as possible. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated. No citations issued during this visit.