Complaint·March 4, 2022

LPA interviewed Resident’s Responsible Party and Care One Home Health, it was determined that Care One Home Health is responsible for setting up and maintaining the physical therapy appointments. Facility was not responsible to schedule physical therapy appointments for the resident and at times would get notify of the physical therapy appointment the day of by Care One Home Health. This agency has investigated the complaint alleging (Staff are not properly screened for COVID-19. Staff did not assist resident in receiving physical therapy as needed). We have found that the complaint was unfounded, therefore we have dismissed the complaint In regard to second allegation, based on interviews conducted with staff, they respond to residents’ calls and have never made any derogatory comments towards residents’ toileting needs. Based on the interviews conducted and/or records review the above allegations are UNSUBSTANTIATED. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.