complaint·December 12, 2025

Regarding the allegation Staff did not seek medical attention for resident. Resident 2 did have what appeared to be a rash. The rash was treated within 48 hours.Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Regarding the allegation Staff does not ensure residents are fed. LPA has witnessed residents being fed on multiple visits to the facility including on 08/08/25, 09/10/25, and 09/12/2025. LPA observed food including meat, fruit and snacks inside the facility refrigerator and pantry. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Regarding the allegation Staff does not ensure resident's showering needs are being met. LPA interviewed one facility resident and 3 facility staff who all stated the residents are being showered and they do have a shower schedule. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Regarding the allegation Staff does not ensure a food menu is available for residents. LPA did observe a menu available for residents. The facility is very flexible with food provided as residents often request different food meals and food items. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Exit interview conducted with facility House Manager Terry Lacey , and copy of report provided