Complaint·July 22, 2022

Licensing Program Analyst (LPA) L. Cabrera conducted the complaint investigation visit to the facility. During this visit LPA delivered investigation findings regarding the above allegation. Due to precautionary measures and Covid-19 positives in the facility. LPA did not enter the facility. The Department has investigated the complaint alleging: Residents are unable to make/receive calls due to facility phone line not working. Per interviews, the facility phone line was not working on 7/16/2022. Administrator contacted Xfinity regarding the phone line and television not working. Per records on 7/18/2022, Xfinity phone service provider repaired the phone. On 7/19/2022 and 07/22/2022, LPA called the facility phone line and it was working. This agency has investigated the complaint alleging (Residents are unable to make/receive calls due to facility phone line not working). We have found that the complaint was unfounded, therefore we have dismissed the complaint.