Complaint·March 5, 2025

On 03/05/2025, Licensing Program Analyst (LPA) V Gorban arrived unannounced to commence complaint investigation on the above allegation. LPA introduced self, stated the purpose of the visit and met with house manager Maria Flores, administrator was notified but was not able to attend the visit. Allegation: Neglect/Lack of Care and/or Supervision resulting in violation of a resident's personal rights During the course of the investigation, records were received and reviewed, staff and residents interviews were conducted, and facility was toured. Residents and staff interviewed denied neglect, lack of care and supervision. Based on records review and interviews conducted, there was insufficient evidence to prove or disprove neglect , lack of care and supervision resulting in violation of a resident's personal rights. Therefore, preponderance of evidence standard has not been met, therefore, the above allegations are found to be UNSUBSTANTIATED. Exit interview was conducted. A copy of this report was provided to house manager, whose signature on this form confirms receipt of this report.