Complaint·April 20, 2022

Facility has the menu posted for residents and have an Always Available Menu for all residents. LPA interviewed residents and staff, it was reported that meal trays are cold or lukewarm when delivered. Per interviews, some staff will microwave the meal trays for the residents once the tray is delivered. On 11/11/2021, EcoLab serviced R1’s room and indicated no findings noted during service. On 12/21/2021 and on 12/28/2021, LPA interviewed R1 in R1’s room. During the two visits, LPA did not observe any pests in R1’s room. Based on records and interviews, facility does have monthly pest control service but does have the occasional pests in facility. Based on the interviews conducted and records review the above allegations are UNSUBSTANTIATED. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. Exit interview was conducted. Administrator was provided with a copy of this report. Based on LPAs observations and interviews which were conducted and record reviews, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 6 & Chapter 8, are being cited on the attached LIC 9099D.