Complaint·August 18, 2025

The Department has investigated the allegation: Staff are accepting residents not in plan of operation. Based on interviews conducted and review records, there are two different types of residents accepted by the facility: assisted living and memory care. The facility’s plan of operation addressed the care and restricted health care for the residents. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. The Department has investigated the allegation: Staff are not responding to resident's call button in a timely manner. Based on records reviews and staff interviews, records revealed that residents (R1, R2 and R3) calls waiting due to not resetting the system after providing care to residents in timely manner. Per residents interviews no concerns regarding call response was stated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. The Department has investigated the allegation Staff are inappropriately increasing resident's rent due for a change in level of care. Based on records reviews and interviews conducted, the facility charged resident (R1) in the amount of $950 instead of $900 per admission agreement contract. The resident was credited back the overcharge amount by the facility. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview conducted. Report signed on-site. A copy of this report was discussed and provided to the administrator.