Complaint·October 19, 2021

Licensing Program Analyst (LPA) Lady Cabrera conducted the complaint investigation visit to the facility. Administrator Jasmin Burns was unavailable in person and designated Maria Knight to sign the report. Based on interviews and records, it was determined that the above allegation Resident's dental wear is missing is UNFOUNDED. Per records review, Resident (R1) needs assistance with personal care and has been diagnosis with dementia. Staff (S1) was assisting R1 with brushing her teeth. S1 observed R1's partial dentures were missing. R1 was unable to remember how it happened. S1 did not observe any type of injuries on R1. Facility staff found R1’s partial dentures and placed them in a safe location. Facility notified R1’s Power of Attorney. This agency has investigated the complaint alleging (Resident's dental wear is missing). We have found that the complaint was unfounded, therefore we have dismissed the complaint.