complaint·March 18, 2026

On 03/18/2026 Licensing Program Analyst (LPA) Gorban unannounced visited the facility regarding complaint investigation. LPA introduced self and met with house manger Italy Woods. LPA stated purpose of the visit and was allowed entry. Administrator was notified of Licensing visit. During the complaint investigation LPA toured the facility conducting health and safety checks, reviewed records, and conducted interviews. Allegation: Staff do not follow resident's physician's order. Based on interviews and records facility files up to date with staff familiar to provide care to each individual resident. Allegation: Staff are not properly trained. Based on interviews and records reviews staff completed annual training as required. Although the allegations may have happened or are valid, there are not a preponderance of evidence to prove the alleged violations did occur, therefore the allegations are Unsubstantiated. Exit interview conducted, report signed and copy of this report provided to administrator for facility records.