complaint·November 18, 2024

3. The Department investigated the allegation: Staff are not meeting resident's diapering needs. LPA conducted multiple interviews with residents, staff members, and third parties. Interviewees stated residents are changed after every meal, every two hours, or as needed. Some interviewees stated the residents are checked every hour. 4. The Department investigated the allegation: Facility is not kept clean. LPA conducted multiple interviews with residents, staff members, and third parties. Interviewees stated facility is always kept very clean. LPA toured the facility and did not find the facility to be kept unclean. 5. The Department investigated the allegation: Facility is not kept free of pests. LPA conducted multiple interviews with residents, staff members, and third parties. Interviewees stated there was one baby mouse found at the facility and it was removed immediately. Interviewees stated there is a monthly exterminator that services the facility. LPA toured the facility and did not find any pest debris or droppings. 6. The Department investigated the allegation: Staff refused to shower resident in care. LPA conducted multiple interviews with residents, staff members, and third parties. Interviewees stated residents are showered 2-3 times a week. If a resident does not want to shower the staff tried different methods to get the resident to shower and if the residents request a shower they are given a shower. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated Exit interview was conducted and a copy of this report LIC9099 and LIC9099D were provided to Executive Director (ED) Krista Willson and Administrator (AD) Elizabeth Reynaga.