complaint·November 18, 2024

3. The Department investigated the allegation: Staff does not ensure the facility is kept in clean sanitary conditions for residents in care. LPA conducted multiple interviews with residents, staff members, and third parties. Interviewees did not report the facility to be unclean or unsanitary. LPA toured the facility and did not observe the facility to be unclean or unsanitary. 4. The Department investigated the allegation: Staff does not ensure residents care needs are being met. LPA conducted multiple interviews with residents, staff members and third parties. Interviewees did not state the resident's needs are not being met. 5. The Department investigated the allegation: Staff does not ensure medications are dispensed as prescribed. LPA conducted multiple interviews with residents, staff members and third parties. None of the interviewees stated medications are not being dispensed as prescribed. LPA reviewed medications and did not find any deficiencies. 6. The Department investigated the allegation: Staff does not ensure residents records are properly managed. LPA conducted multiple interviews with residents, staff members, and third parties. Interviewees did not state resident's records are not be properly managed. LPA reviewed a sample of resident files. 7. The Department investigated the allegation: Staff does not ensure medications are properly stored. LPA conducted multiple interviews with residents, staff members, and third parties. Interviewees did not state resident's medications are not being properly stored. LPA observed medication room and did not observe any discrepancies. 8. The Department investigated the allegation: Staff does not ensure food of good quality is served to residents. LPA conducted multiple interviews with residents, staff members, and third parties. Interviewees stated the food is of good quality. Multiple interviewees stated they eat at the facility and the food is great. LPA observed the kitchen which had sufficient food supply, variety, and stored food properly. 9. The Department investigated the allegation: Staff does not ensure residents dietary plan is being followed. LPA conducted multiple interviews with residents, staff members, and third parties. Interviewees stated resident's dietary plans are being followed. LPA reviewed food plans and did not find any discrepancies. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated . Exit interview was conducted and a copy of this report LIC9099 & LIC9099D were provided to Executive Director (ED) Krista Willson and Administrator (AD) Elizabeth Reynaga.