complaint·May 6, 2025

Licensing Program Analyst (LPA) R Bruce conducted an unannounced complaint investigation visit for the purpose of delivering the finding for the above allegations. LPA Bruce met with Administrator Elizabeth Reynaga. During the course of this investigation LPA reviewed facility files relevant to the complaint investigation, as well as conducting interviews. It was determined that the above allegations: Staff not providing supervision resulting in physical assaults and staff not ensureing that residents do not physically assualt each other are both found to be UNFOUNDED. Staff respond appropriately to incdents between residents. Due to memory/dementia issues it is unpredictable when resdient's may act out but it is not due to lack of supervision. Based on the investigation it has been determined the allegations are UNFOUNDED meaning that the allegations were false, could not have happened or are without a reasonable basis. The complaint has therefore sbeen dismissed. An exit interview was conducted a copy of the report provided to the administrator.