complaint·December 5, 2025

Licensing Program Analyst (LPA) Daiquiri Boyd conducted the closing complaint investigation visit to the facility. During this visit LPA delivered investigation findings regarding the above allegations. The Department has investigated the complaint alleging: Facilty staff caused injuries to resdients in care. Facility staff changed residents diapers without wearing gloves as a protective barrier. Staff did not provide proper supervision to residents in care. Staff did not provide shower assistance to residents in care. LPA could find no basis for the allegations and found safegards in place for proper care of residents. Based on the interviews conducted and/or records review the above allegation is UNSUBSTANTIATED. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.