Complaint·July 14, 2022

On 7/14/2022 Licensing Program Analyst M. Garza arrived at facility to deliver complaint findings. LPA was temperature screened and allowed entry into the facility by Direct Care Staff. House Manager, Maria Knight was contacted and arrived some time later. LPA explained reason for visit and completed a Health and Safety check on residents in care. Residents observed in common areas and in rooms. During the investigation RP reported that the telephone service and doorbell at the facility was not working. During visits made by the LPA is was reported by staff, Licensee and House Manager that the house phone has poor reception and does not always work properly. Licensee stated they have contacted the phone company for repair service. LPA observed the ring doorbell to funtion on the outside but the chime was not heard inside the faciilty. LPA was informed by Licensee that they did not have access to the ring doorbell service on their phone and was not given this by the previous Licensee. LPA also heard the faciilty fire alarm box to be making an alarm noise. LPA witnessed staff come over to the box and put in a code to bypass the alarm that was going off. The above allegation is SUBSTANTIATED. Exit interview completed. A copy of appeal rights and report given.