complaint·February 27, 2023

....Continued from 9099 Regarding the allegation staff did not refund authorized representative after resident's passing. The facility Admission's Agreement documents under "Death of a Resident." Within fifteen days after your personal property is removed from the facility, your estate, or other person or entity responsible for payment of fees and charges under this Agreement will receive a refund any fees paid in advance covering the period after your personal property has been removed. The licensee shall, within 3 days of becoming aware of a residents death, provide a written notice to specified persons of the facility's policies regarding contract termination at death and refunds. The facility Administrator Jessica Johnson has not provided a refund to Resident 1's Responsible Party more than 15 days after their passing. Based on facility records reviewed, and interviews conducted the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. Regarding the allegation Staff refused to allow authorized representative in the facility to pick up resident’s belongings. After the passing of Resident 1 on 11/12/2023 the facility Administrator Jessica Johnson did not allow Resident 1's responsible party to enter the facility on 11/13/2022 to gather their belongings. The facility Admission's Agreement documents "Upon your death, your personal property is removed at any time by appointment or between the hours of 8 a.m. to 5 p.m. Monday through Friday, by your responsible person, by other persons whom you have designated in writing in this Agreement, or by a court appointed executor or administrator of your estate, if applicable. Based on facility records reviewed, and interviews conducted the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. Regarding the allegation Staff did not provide a comprehensive description of any items and services provided under a single fee, such as monthly fee for room, board and other items and services shall be listed in the admission agreement. Based on interviews conducted the facility Administrator Jessica Johnson did not provide a description of services provided under a single fee until 11/18/2022, 14 days after the higher rate began for these services and she was verbally notified on 11/04/2022 . Based on facility records reviewed, and interviews conducted the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. The following deficiencies are being cited today Per Title 22 Regulations. Exit interview conducted with facility Administrator Jessica Johnson, and copy of report provided along with appeals rights provided.