complaint·December 26, 2024

Staff do not ensure the safety of food served to residents. Based on kitchen tour, food supply review of perishable and non-perishable food storage no violations observed. During facility visit on 8/22/24, residents and staff interviews no food concerns reported and /or observed. Per interviews that staff does groceries shopping twice a week. Allegation: Licensee does not ensure a safe and healthful environment is provided for residents. Based on observations during facility visits, residents’ interviews and records review no concerns observed or reported. Allegation: Staff do not seek timely medical attention for residents. Based on residents and family interviews the facility provide services as expected. Based on staff interviews all staff aware contacts for medical attention when needed. Based on observations, the facility had emergency contact numbers posted. Allegation: Licensee does not provide residents with adequate food service. Based on residents and family interview no concerns of food served to residents reported and/or provided. Based on records reviews all residents receive meals according to residents' diet records. Allegation: Licensee does not provide planned activities for residents. Based on observation during facility visit on 08/22/24 residents spent time outdoor touring the property, feeding birds outside by a large bird cage. Based on family interviews residents are taken on outings by family couple times a week. Allegation: Staff did not dispense medication to resident as prescribed. Based on records review, 6 out of 6 residents medications provided as prescribed. Although the above allegations may have happened or are valid, there are not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated. Exit interview conducted, report signed and copy of this report provided to administrator for facility records.