Complaint·March 7, 2024

On 3/7/2024, Licensing Program Analyst(LPA) D. Ayers arrived at the facility unannounced to conduct an initial 10-day complaint inspection. LPA met with Senior Business Office Director Amor Sorius and announced the purpose of the inspection. During the visit, LPA conducted interviews, obtained records, and conducted a tour of the facility. Allegation - Resident was trapped in the elevator due to facility not obtaining back-up power. Based on records review, observations, and interviews, facility staff have prepared a comprehensive emergency disaster plan. On 2/4/2024, a resident could not exit the elevator for approximately two hours due to a power outage. The elevator was opened by emergency responders. Facility elevator has been properly serviced and maintained. No resident was injured during the power outage. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. An exit interview was conducted, and a copy of the report was provided via email.