complaint·January 31, 2023

...Continued from 9099 LPA Hurt interviewed Resident 1’s Responsible party who stated Resident 1 is extremely hard of hearing and it is very difficult to communicate with them without getting very close to them and talking really loud directly into their ear. Therefore, this allegation is UNSUBSTANTIATED. A finding that an allegation is unsubstantiated means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. Regarding the allegations Staff handles residents in a rough manner. Based on interviews, records reviewed, and observation the staff is not handling residents in a rough manner. Reporting party stated they witnessed facility staff handling Resident 2 and Resident 3 in a rough manner. LPA Hurt observed facility resident 2, and Resident 3 neither had any marks that could be considered concerning bruising or marks on their bodies. LPA Hurt interviewed 3 facility staff, and 2 hospice staff. Hospice staff interviewed stated they have not seen any concerning bruising on Resident 2 who she provided care for on 01/19/2023. LPA Hurt reviewed Physician Reports and Needs and Services Plans for Resident 2, and Resident 3 both document resident's have diagnosed dementia and are unable to be interviewed. Therefore, this allegation is UNSUBSTANTIATED. A finding that an allegation is unsubstantiated means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. No Deficiencies Cited Per Title 22 Regulations. Exit interview conducted with Licensee Mathew Mazirek, and a copy of this report left at the facility.