complaint·November 23, 2024

Regarding the allegation Facility staff is not adequately meeting resident care needs. Facility staff is not able to provide needed care for Resident 1, therefore they are residing at Skilled Nursing facility. Resident 1 frequently refuses care from facility staff. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Regarding the allegation Unlawful eviction. Resident 1 was not provided an eviction letter. The facility nurse assessed Resident 1 and it was decided their condition required a higher level of care. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Exit interview conducted with facility Administrator, Joy Carter and copy of this report along with appeals rights provided.