Complaint·October 21, 2021

11 of 12 residents stated that they have not had any issues with their medication administration nor are they aware of any other resident having issues with medication administration. 1 of 12 residents R1 was unable to provide details of any incident of medication mismanagement. 4 of 4 staff stated that they did not speak inappropriately to residents and were unaware of any staff speaking inappropriately to residents. 11 of 12 residents are unaware of any situation in which staff spoke inappropriately to them or any other resident. 1 of 12 residents, R1 was unable to provide details of an incident in which staff spoke inappropriately to resident. Records reviewed included residents physician’s report, progress notes, appraisal needs and services plan and medication administration records to include PRN medication records. The PRN medication records did not record any errors or issues with the administration of PRN medications. This Department has investigated the complaint allegation listed. Based on interviews, review of records, the The Department has found that the complaint allegation is UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. Exit interview conducted with Jenny Lombarte Assistant Administrator and a copy of this report provided.